FAQ
Q: How often can I change my custom design?
Answer: While we appreciate the creativity of our clients, due to time restraints and materials, once client is fitted for the initial mock up, client has until end of business day of mock fitting appointment to communicate any requested changes to garment, sometimes this can require an added fitting appointment.
Q: What if I need my garment pressed the day of event?
Answer: For an additional fee, we can press/ steam your garment on day of event. We ask that that appt be made a week ahead of time, if that is not the case a convenience fee will be added to the pressing fee.
Q: What payment arrangements are provided for custom garments?
Answer: Non-refundable deposit is Half of total cost of garment and is required at time of consultation. Completed payment is required at final fitting or before pick up date. Client is expected to sign for garment at time of pick up.
Q: How many weeks in advance is required for custom garment?
Answer: We require 10-12 weeks for custom requests. If 8 weeks or less 30% rush fee is applied and full price due at consultation.
Q: How many fittings are recommended for custom makes?
Answer: Usually we require a minimum of 2 fittings as it relates to custom makes. We understand that things happen and are willing to reschedule fitting appointments once for client.
Q: What if I want full service custom (Designer sources fabric & materials)?
Answer: This service is offered for an additional convenience fee of $150.00, which is not refundable and not included in materials and fabric costs.
Q: What if for some reason the event is cancelled and the client no longer needs custom garment, Is balance still due?
Answer: Yes, balance is due, and garment is still completed based on the signed contract.
Q: What happens if custom client is non compliant with contract, pay, fitting, or pickup?
Answer: We do our best to keep communication open and addressed in regards to all services. If there is a breach of contract on clients behalf, final payment is still required, and we make 2 attempts to contact client. If client has not responded in 30 days of our second attempt, we consider the contract in full breach.
Q: How many people is allowed during consultation and fittings?
Answer: We ask that one person accompany client during appointments.
Q: What if after I take my garment home I decide I’d like to change or fix something?
Answer: Once garment is signed for and leaves shop, any extra changes will now be considered alterations and charged accordingly, this is also true for fixes and repairs.
Q: Can someone else pick up my garment?
Answer: While that is not our recommended business practice, Yes, they can. However, PLEASE be advised, they will sign for the garment that it is approved and accepted as it is, without client fitting. We will verify that that person is allowed to pick up said garment. Any fit issues, changes, and or repairs will fall under an added alteration fee if the client finds they need modifications.
Q: Do you customize client garments (heirloom pieces, gently used items)?
Answer: Yes. We enjoy the creativity of refashioning, upcycling, and repurposing clients' special items for new use.
Q: What are your alteration prices?
Answer: All items requiring alterations must be visually on hand to determine price, due to variations in tailoring and customization requests.